The ECHOGEAR team is here to take calls Monday – Friday, 7am – 3am GMT and Saturday and Sunday 4:30pm-1am. Yes, we're here to provide installation and technical support seven days a week.
Call now: 0800 0568188
Or ping us an email at helpme@ECHOGEAR.com and one of our ECHOGEAR pros will be in touch within 24 hours.
ECHOGEAR warrants its products to be free of defects in material and workmanship for the product's Warranty Period. The Warranty Period commences on the original purchase date of the product.
All ECHOGEAR products are covered by a limited product warranty:
Five (5) years for metal video monitor mounts
For warranty claims made during the Warranty Period, ECHOGEAR will replace any defective product part free of charge. Should a part on your ECHOGEAR product fail, call ECHOGEAR at 0800 0568188 to make a warranty claim. We will discuss the problem with you and once we confirm the product is under warranty, we will ship replacement parts to you within 72 hours. This Limited Warranty does not cover the costs of removing and replacing defective parts from your ECHOGEAR product. So, if your problem requires a repair technician, you must pay any labor charges.
This Limited Warranty extends only to the original purchaser of the product and is automatically void if your ECHOGEAR product is modified in any way, improperly installed, taxed beyond its stated weight capacity or otherwise misused or abused. All ECHOGEAR products are intended for indoor use only and any outdoor use voids this Limited Warranty. The Limited Warranty for wall and ceiling mounts is void if the mount is moved from its initial installation. To the maximum extent permitted by applicable law, ECHOGEAR disclaims any other warranties, express or implied, including warranties of fitness for a particular purpose and warranties of merchantability. ECHOGEAR will not be liable for any damages whatsoever arising out of the use or inability to use its products, even if ECHOGEAR has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, ECHOGEAR disclaims any responsibility for incidental or consequential damages.